If you have a complaint about any of our services you may either ring our customer service/care line number on 0845 026 6082 Or write to Live And Direct Spirit Communications 4 U Ltd Address: InverOak PO Box 10015, Chelmsford, CM1 9HH In exceptional circumstances following an initial telephone complaint you may be asked to submit your claim in writing to the above address. It is our aim to investigate any complaint within one working day (Monday - Friday excluding public holidays.